IT & Customer Support - Digital Libraries

Reference: TH09102019
Added to shortlist
Sector: Education
Salary/Rate: £12-15/hr
Location: London
Type: Temporary/Contract
Posted: 09/10/2019

One of our prestigious university clients in London is looking for a temporary member of staff to carry out a dual role of IT support and customer service.

Summary of duties:

  • A good knowledge of PC hardware and peripherals, including experience of resolving hardware problems and installing hardware
  • Good knowledge of 32-bit / 64-bit operating systems including Windows 10, Windows 7 and Mac OS
  • An understanding of the principles of TCP/IP networking
  • Demonstrable knowledge of computer security issues
  • Experience of providing IT support to colleagues or customers
  • Confidence in using information technology across a range of software applications and devices and readiness to acquire new skills as required for the role
  • Excellent oral and written communication skills, with the ability to communicate effectively and professionally with colleagues at all levels within UCL
  • Ability to prioritise and schedule own workload in the face of conflicting demands
  • Commitment to excellent customer service, both to colleagues from other teams and to service users
  • Excellent attention to detail; ability to maintain accurate records
  • Ability to show initiative in solving problems
  • Ability to work individually and as part of a team: able to work towards common goals and to take on, share and relinquish tasks as appropriate and necessary

Please send your CV to trudi@stepahead.co.uk with a brief covering letter explaining why you are suitable for the role.

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