Night Reservations Agent

Reference: JD 5/10/18
Added to shortlist
Sector: Hospitality
Salary/Rate: £15-20,000/yr
Location: Paddington & Shoreditch
Posted: 05/10/2018



Job Title: Night Reservations Agent (weekly hours to be discussed with HR manager)

Responsible To: Reservations Manager


Working Pattern: Shift Work (Overtime on offer, to be discussed with the HR manager)


Uniform and Lunch provided


Salary £17,000


Essential Functions:

  1. Responsible for taking reservations and accurately inputting into system.
  2. Answer inquiries of room rates, outlets and room locations.
  3. Interact with Group Rooms Coordinator on bookings.
  4. Handle all guests’ special requests in a professional manner.
  5. Post advance deposits and keep accurate records of deposits.
  6. Complete all necessary projects by the assigned times. Complete documents as directed and to specifications.
  7. Handling of all requests for guestroom reservations, changes, cancellations and information.
  8. Input and maintain all group details, routing and online booking links.
  9. To complete all the above tasks in a timely manner as per the hotel’s brand standards and attention to detail and accuracy is essential for this role
  10. Previous reservations experience within a hotel environment is desired.




Must be able to work Saturdays and Sundays

Must have a flexible schedule

Understand and appreciate diversity with colleagues and guests

Multi-task and prioritize

Able to handle stress pressure in a fast paced and challenging environment

Knowledge of Word, Excel would be a strong advantage

Training on the in-house database Opera will be delivered


Smart and tidy

Excellent communicator

Ability to listen and act on instructions

‘Step Ahead is acting as an Employment Agency

Step Ahead is committed to preventing discrimination in its recruitment practices by stimulating genuine equality of opportunity. This means that everyone is treated solely on the basis of competence and merit, regardless of age, gender, marital status, sexuality, ethnic, racial, religious or disability considerations, and we welcome applications from all sectors of the community’

Our recruitment service for the above role(s) is subject to public-funding intended to support 18-30 year olds claiming benefits from a Southwark or Lambeth JCP office.   We can therefore only consider applicants meeting that criteria.


    Contact:-  Jackie


M: 07703 754449


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